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CIO Talk Network Podcast

Oct 17, 2018

Guest 1: Sherif Mityas
Title: Chief Experience Officer, TGI FRIDAYS

Customer Experience (CX) is key to an organization’s success. It is all the rave today and organizations are reporting that they are heavily focusing on and investing in it. How are the results? Are these investments paying off in form of hard ROI or offering feel good soft ROI? Does CX have the potential to be a profit center?