Feb 27, 2008
The IT helpdesk operation in most organization has mostly been ad hoc and reactionary. It has also been given the glamorous title, ""service desk"" with ""ITIL"" expected to provide a virtual weapon and the department to become a proactive army that anticipates and annihilates enterprise wide IT problems. Is that truly...
Feb 20, 2008
Technology allows today's IT work force the convenience of working from anywhere, untethered from each other or a physical location. But what happens to the team, when the players are in virtual rather than physical proximity? What's lost, and how do we get it back?
Feb 13, 2008
While each new IT innovation is expected to bring value, it also tends to bring complexity. How quickly can you digest the changes required by one innovation, before being able to swallow more from the next one? Are we at peril of choking on too much of a good thing, or should we welcome any and all innovation as it comes?
Feb 6, 2008
The success or failure of IT is usually attributed to the BIG decisions made by the top brass. However, the relatively small decisions made by the IT crew and mid-management as part of day to day operations also have a snowball effect in the overall effectiveness of IT. What can we do to foster an environment...