Oct 22, 2004
With IT is becoming a key driver for business, the role of CIO is changing as well. While a CIO could be enjoying the limelight, the increased accountability and related challenges are equally daunting.
Oct 15, 2004
While we are all riding the technology wave, have we ever stopped and considered the possibility of overestimating what technology can do for us? Playing devil's advocate can definitely help us get a reality check.
Oct 8, 2004
The service resolution management (SRM) wave is all about giving better serve customers. How different is it from CRM? What new opportunities and challenges does it bring for software vendors and end customers?
Oct 1, 2004
Agility in an enterprise is defined as an ability to adapt to changes in business environment with minimal disruption of existing processes and in minimal time. Can IT help build an Agile Enterprise?